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Privacy Policy

Effective date: 2025-02-03

At TensorLake, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our Services in any manner, you acknowledge that you accept the practices and policies outlined below, and you hereby consent that we will collect, use and disclose your information as described in this Privacy Policy.

You may print a copy of this Privacy Policy by using Cmd+P (Mac) or Ctrl+P (Windows/Linux).

As we continually work to improve our Services, we may need to change this Privacy Policy from time to time. We will alert you of material changes by placing a notice on the TensorLake website, by sending you an email and/or by some other means. Please note that if you've opted not to receive legal notice emails from us (or you haven't provided us with your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.

Table of Contents

What this Privacy Policy Covers

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. "Personal Data" means any information that identifies or relates to a particular individual and also includes information referred to as "personally identifiable information" or "personal information" or "sensitive personal information" under applicable data privacy laws, rules or regulations. This Privacy Policy does not cover the practices of companies we don't own or control or people we don't manage.

Personal Data

Categories of Personal Data We Collect

We collect and have collected the following categories of Personal Data over the past 12 months:

Profile or Contact Data We may share your first and last name, email, username, and mailing address with Service Providers.

Payment Data We may share your financial account information, payment card details, and billing information with Service Providers, specifically Stripe, Inc.

Device/IP Data We may share your IP address, device ID, and system/browser information with Service Providers.

Web Analytics We may share referring webpage information, request IDs, and interaction statistics with Service Providers.

Professional Data We may share your resume and job title information with Service Providers.

Geolocation Data We may share your IP-address-based location with Service Providers.

Our Commercial or Business Purposes

Providing, Customizing and Improving the Services

  • Creating and managing your account or other user profiles
  • Processing orders or other transactions; billing
  • Providing you with the products, services or information you request
  • Meeting or fulfilling the reason you provided the information to us
  • Providing support and assistance for the Services
  • Improving the Services, including testing, research, internal analytics and product development
  • Personalizing the Services, website content and communications based on your preferences
  • Doing fraud protection, security and debugging

Marketing the Services

  • Marketing and selling the Services

Corresponding with You

  • Responding to correspondence that we receive from you
  • Contacting you when necessary or requested
  • Sending you information about the Company or the Services

Other Permitted Purposes for Processing Personal Data

In addition, each of the above referenced categories of Personal Data may be collected, used, and disclosed with the government, including law enforcement, or other parties to meet certain legal requirements and enforcing legal terms including:

  • Fulfilling our legal obligations under applicable law, regulation, court order or other legal process
  • Preventing, detecting and investigating security incidents and potentially illegal or prohibited activities
  • Protecting the rights, property or safety of you, TensorLake or another party
  • Enforcing any agreements with you
  • Responding to claims that any posting or other content violates third-party rights
  • Resolving disputes

We will not collect additional categories of Personal Data or use the Personal Data we collected for materially different, unrelated or incompatible purposes without providing you notice or obtaining your consent.

Categories of Sources

We collect Personal Data about you from the following categories of sources:

You

  • When you provide such information directly to us
  • When you create an account or use our interactive tools and Services
  • When you voluntarily provide information in free-form text boxes through the Services or through responses to surveys or questionnaires
  • When you send us an email or otherwise contact us
  • When you use the Services and such information is collected automatically
  • Through Cookies (defined in the "Tracking Tools, Advertising and Opt-Out" section below)
  • If you download our mobile application or use a location-enabled browser
  • If you download and install certain applications and software we make available

How We Disclose Your Personal Data

We disclose your Personal Data to the categories of service providers and other parties listed in this section. Depending on state laws that may be applicable to you, some of these disclosures may constitute a "sale" of your Personal Data.

Service Providers

These parties help us provide the Services or perform business functions on our behalf. They include:

  • Hosting, technology and communication providers
  • Security and fraud prevention consultants
  • Analytics providers regarding web traffic or usage of the Services
  • Payment processors
  • Our payment processing partner Stripe, Inc. ("Stripe") collects your voluntarily-provided payment card information necessary to process your payment

Legal Obligations

We may disclose any Personal Data that we collect with third parties in conjunction with any of the activities set forth under "Other Permitted Purposes for Processing Personal Data" section above.

Business Transfers

All of your Personal Data that we collect may be transferred to a third party if we undergo a merger, acquisition, bankruptcy or other transaction in which that third party assumes control of our business (in whole or in part).

Data that is Not Personal Data

We may create aggregated, de-identified or anonymized data from the Personal Data we collect, including by removing information that makes the data personally identifiable to a particular user. We may use such aggregated, de-identified or anonymized data and disclose it with third parties for our lawful business purposes, provided that we will not disclose such data in a manner that could identify you.

Tracking Tools and Advertising

Cookies and Similar Technologies

The Services use cookies and similar technologies such as pixel tags, web beacons, clear GIFs and JavaScript (collectively, "Cookies") to enable our servers to recognize your web browser, tell us how and when you visit and use our Services, analyze trends, learn about our user base and operate and improve our Services.

Please note that because of our use of Cookies, the Services do not support "Do Not Track" requests sent from a browser at this time.

Types of Cookies We Use

  1. Essential Cookies: Required for providing you with features or services that you have requested
  2. Functional Cookies: Used to record your choices and settings regarding our Services
  3. Performance/Analytical Cookies: Allow us to understand how visitors use our Services
  4. Retargeting/Advertising Cookies: Collect data about your online activity and identify your interests

You can decide whether or not to accept Cookies through your internet browser's settings. To explore what Cookie settings are available to you or to modify your preferences with respect to Cookies, you can access your Cookie management settings by clicking [LINK].

Data Security

We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data.

Data Retention

We retain Personal Data about you for as long as necessary to provide you with our Services or to perform our business or commercial purposes for collecting your Personal Data.

Examples:

  • We retain your profile information and credentials for as long as you have an account with us
  • We retain your device/IP data for as long as we need it to ensure our systems are working appropriately

Personal Data of Children

We do not knowingly collect or solicit Personal Data from children under 13 years of age. If we learn we have collected Personal Data from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that a child under 13 years of age may have provided Personal Data to us, please contact us at support@tensorlake.ai.

State Law Privacy Rights

California Resident Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties' direct marketing purposes. To submit such a request, please contact us at support@tensorlake.ai.

Nevada Resident Rights

Please note that we do not currently sell your Personal Data as sales are defined in Nevada Revised Statutes Chapter 603A.

Contact Information

If you have any questions or comments about this Privacy Policy, please contact us at:

Phone: 1-(628) 227-5255
Website: https://www.tensorlake.ai/
Email: support@tensorlake.ai
Address: 450 Townsend St, San Francisco, CA 94107

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